Organisation:
Qatar Duty Free
Job Function:
Retail
Division:
Qatar Duty Free Company
Employment Type:
Full Time - Permanent
City:
Middle East | Qatar | Doha
Last date of application:
15-Mar-2015
Qatar Duty Free
Qatar Duty Free (QDF) is an award winning subsidiary of Qatar Airways, the national airline of the state of Qatar and currently operates at the Departure, Arrivals, VIP and Premium Terminal of Hamad International Airport. As one of the fastest growing Duty Free operations in the world, Qatar Duty Free operates from the new Hamad International Airport (HIA). HIA is also home to the newly created QDF Food & Beverage Division which will set new benchmarks in airport hospitality.
Qatar Duty Free (QDF) is an award winning subsidiary of Qatar Airways, the national airline of the state of Qatar and currently operates at the Departure, Arrivals, VIP and Premium Terminal of Hamad International Airport. As one of the fastest growing Duty Free operations in the world, Qatar Duty Free operates from the new Hamad International Airport (HIA). HIA is also home to the newly created QDF Food & Beverage Division which will set new benchmarks in airport hospitality.
Department:
As
a Guest Service Specialist you will be responsible for overseeing the
customer service department and ensuring Qatar Duty Free ( QDF) delivers
the highest level of customer service possbile. You will supervisor,
coach and mentor your staff.
You will control and administer the company’s customer feedback in order to ensure that feedback is objectively investigated, analyzed and responded to, to secure goodwill of the customer and maintain image of QDF as a customer driven organization.
Analyze collective feedback on a daily basis and recommend ways and means of overcoming service shortfalls.
You will control and administer the company’s customer feedback in order to ensure that feedback is objectively investigated, analyzed and responded to, to secure goodwill of the customer and maintain image of QDF as a customer driven organization.
Analyze collective feedback on a daily basis and recommend ways and means of overcoming service shortfalls.
Person:
You
will be responsible to carefully study reports generated from concerned
departments internally to establish root cause and measures to avoid
recurrence and take full ownership of customers' problems and ensure
complete customer satisfaction of problem resolution. Manage a
comprehensive database of every customer’s feedback and generate a
monthly report along with statistics. You will direct subordinates in
their day to day work and allocate specific job tasks and coordinate
work movement within the department structure to ensure effective
workflow. Proactively seek to identify customer needs and propose
solutions or means for these needs and manage customer arrivals to
maximize relationship building opportunities.
Experience:
You
will have a bachelors degree with minimum 5 years of job-related
experience required. Prior experience in retail would be an asset. You
must have excellent communication skills in English and Arabic language
(advantage) and must be able to handle multiple responsibilities /work
interruptions and meet deadlines. You must have the ability to maintain
strict confidentiality of records information and have the ability to
work independently within minimum supervision.
Note: you will be required to attach the following:1. Resume / CV
2. Copy of Passport
3. CV
4. Copy of Highest Educational Certificate
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